Complaints


At Elora Pharmacy, customer satisfaction is of the up most importance to us.

Should you have a complaint about our service, initially please talk to the pharmacist in the shop concerned.

If you are unhappy with the pharmacist's response, please contact Urvashi Patel via email elora@bjp-healthcare.co.uk and she will endeavour to resolve the issue.

In the unlikely event that Urvashi Patel has not resolved the complaint to your satisfaction you may make a complaint to:-
NHS England
Telephone: 0300 311 2233
Email: england.contactus@nhs.net (Please put the subject line "Attention for complaints team.")